Experience. We have over 25 years of experience in the Health Care, Medical Emergency, Social Services and Legal fields and are currently the preferred supplier of interpretation services for numerous health care facilities and government agencies.
Interpreters are our employees. Over 80% of telephone and video interpretation requests are managed by our employees. The rest of interpretation and translation requests are subcontracted to over 7000 highly accredited, professional interpreters and translators throughout North America.
Accessibility of services. Interpretation and translation services are available 24 hours a day, 7 days a week. No voicemails. We will always answer your call.
Short notice capability. We can provide qualified on-site interpreters within one hour at no additional cost. We have proven ourselves that we can deliver on that promise.
Cost reduction initiatives. We always look for new and innovative ways to reduce your costs. We do it through more efficient use of interpreters, request process, delivery of services as well as better and improved billing procedures.
Customized services. Your designated Account Manager will customize our services to your needs. We will customize the interpreter request process, arrange specific billing formats, statistical reports and accommodate any other requests you may have.
Simple and competitive pricing. We offer the lowest service rates possible. We do not charge additional fees for after regular business hours or weekend requests.
Service satisfaction. We maintain the highest service standards in the industry. We don’t just obtain the contract and you never hear from us again. We strive for a continual relationship with our clients facilitated by regular meetings, monitoring of service satisfaction through client surveys and ongoing feedback.